LEGAL REFERENCE

Your privacy is our foundation

We handle your account data, payment details and gaming activity with the same care we put into our lobby. This policy shows exactly how we protect what you...

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396club Your privacy is our foundation

How we collect and use your information

When you open an account with 396club, we collect your name, email, phone number and payment details to set up your lobby access and process your DANA, OVO, GoPay and QRIS transactions. We use this information to verify your identity, prevent fraud, deliver your account features and send you updates about promotions and service changes. Your data stays within our systems and

partner payment processors in supported regions where local law permits. We do not sell your personal information to third parties. Your account remains yours to manage, pause or close at any time.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Questions about your privacy

Email Support Reach our privacy team at [email protected] with any concerns about how we handle your data or payment information.
Account Settings Review and update your personal details, communication preferences and payment methods directly from your account dashboard.
Data Requests Request a copy of your stored data or ask for account deletion by contacting our support team with your account email.
REVIEW SIGNALS

Why our privacy approach matters

Encrypted Transactions

Every DANA, OVO, GoPay and QRIS payment you make travels through encrypted channels so your financial details stay private.

Regular Audits

We review our data handling practices quarterly to catch gaps and keep our systems aligned with current security standards.

No Data Sharing

Your account information and gaming history are never sold, rented or shared with advertisers or third-party marketers.

Local Compliance

We follow data protection rules in supported Indonesian regions and adjust our practices as local regulations evolve.

Clear Consent

We ask for your permission before using your data for any purpose beyond account management and fraud prevention.

Incident Response

If a security issue affects your account, we notify you immediately and provide steps to protect your information.

Consistency across our policy pages

Account TermsOur account policy and privacy policy align on data retention and account closure procedures so you know what to expect.
Payment SecurityPayment method details in our privacy policy match the security standards outlined in our payment terms and conditions.
Responsible ApproachAll our policies reflect our commitment to transparent communication and protecting your account from misuse.
Regional ScopeOur privacy policy applies consistently across all supported regions where 396club operates in Indonesia.
Update TimingWhen we change our privacy practices, we notify you in advance and update all related policy documents simultaneously.
Contact ConsistencyThe same support team handles privacy questions, account issues and payment disputes so your requests reach the right place.
Data RetentionWe keep your account data for as long as your account is active, then delete it within 90 days of closure unless law requires otherwise.
SERVICE CONTEXT

What shapes our privacy commitment

01
Account Ownership Your account belongs to you. You control what information you share, how we contact you and when you want to step back.
02
Payment Method Privacy We store your DANA, OVO, GoPay and QRIS details securely and never display full payment numbers on your account screen.
03
Session Security Your lobby session expires automatically after inactivity so no one else can access your account from a shared device.
04
Minimal Data Collection We ask only for information we need to verify your identity and process your transactions, nothing more.
05
Transparent Logging Your account activity log shows login times, payment history and device details so you can spot any unusual access.
06
Third-Party Limits Payment processors and fraud-prevention partners see only the data they need to serve you, never your full account profile.

Privacy questions answered

We retain your account data for 90 days after closure to process any outstanding transactions or refunds. After that period, we delete your personal information unless local law requires us to keep records for longer.

Yes. Contact our support team with your account email and we'll send you a complete copy of your stored data within 14 days, including your profile, payment history and account activity logs.

Your payment details are encrypted during transmission and stored in secure servers. We never share your full payment numbers with third parties and comply with payment security standards for all supported regions.

No. We never sell, rent or share your personal information with advertisers, marketers or third parties. Your data is used only to run your account and prevent fraud.

We notify you immediately via email and provide clear steps to secure your account. We also conduct a full investigation and update our security measures to prevent similar incidents.

Yes. Your account settings let you turn off promotional emails and SMS messages while keeping essential account notifications active. You can adjust these preferences anytime.

Your account data syncs across devices securely. Each device session is tracked separately in your activity log so you can see where and when your account was accessed.